SUPPORT

Tell us what happened.

We aim to reply within two business days. This is email support, not live chat. We send replies to the address you email us from, so please use an address you can receive mail at. Replies may be assisted by AI.

Write an email

The link opens your email application. It does not submit a message on this website. If it doesn’t open, copy the address above into your own email service.

Include just enough detail

The product or page you mean, and what you were trying to do.
What happened, any error text, and your browser or device.
An order reference, if your question concerns a purchase. Never include full payment details.

Please don’t send passwords, API keys, identity documents, candidate CVs or other sensitive files. We’ll ask for a safer, minimal example if one is needed.

Common questions

Can I buy or try a product now?

No. We are researching our next product. There is no active checkout, preorder or subscription.

Where are the previous experiments?

They have been withdrawn. We are not offering their tools, puzzle material or download packages.

I need help with an order, download or cancellation.

Email from the address used for the order, with the product name and order reference. We will check the merchant record before discussing account-specific information. Please don’t send a card number or password.

Can I request deletion of a support message?

Yes. Email us from the address you used to contact us. We may need to verify that the request concerns your data. See our privacy information.